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OUR SOLUTIONS
Delivering Efficient Claims Services
We are committed to ensure smooth and efficient claim services for our clients.
Our Turn Around Time (TAT) for Claims Settlement
5 working day
92%
of cases
Our claims paid to Malaysia Market in FY 2023/24
RM495
M
Our major flood statistic for Malaysia
2021 Great December Flood
RM483
M
2022 Flood
RM32
M
2014 Flood
RM53
M
Our claims paid to International Market in FY 2023/24
RM589
M
Our major large loss statistic for International
2023 Turkish Earthquake
RM139
M
2018 Typhoon Jebi
RM177
M
2011 Thailand Flood
RM297
M
Our claims paid to Malaysia Market in FY 2023/24
RM495
M
Our major flood statistic for Malaysia
RM202.3
M
2021 Great December Flood
RM483
M
2022 Flood
RM32
M
2014 Flood
RM53
M
Our claims paid to International Market in FY 2023/24
RM589
M
Our major large loss statistic for International
RM9.2
B
2023 Turkish Earthquake
RM139
M
2018 Typhoon Jebi
RM177
M
2011 Thailand Flood
RM297
M
Our Turn Around Time (TAT) for Claims Settlement
5
working day
92%
of cases
Our Claims Digitilisation Journey
To Provide Best Claims Experience
Our Claims Digitilisation Journey
To Provide Best Claims Experience
We combine personalised service with innovative digital tools to provide our clients with a seamless claims experience.
1
2010 - Centralised processing system for Facultative, Voluntary Cession and Auto Facultative claims
2
2020 - Automated process for Claim Market Update
3
2022 - Digitised the claim process using the ACORD Standards.
4
2023 and beyond - Continous exploration on Artificial Intelligence for Claims Analytic
1
2010 - Centralised processing system for Facultative, Voluntary Cession and Auto Facultative claims
2
2020 - Automated process for Claim Market Update
3
2022 - Digitised the claim process using the ACORD Standards.
4
2023 and beyond - Continous exploration on Artificial Intelligence for Claims Analytic
GET IN TOUCH
Contact Person
For any enquiries, kindly contact the following:
Tan Joke Boey
Vice President & Head of Claims
T: +603 - 2096 7070
E: joke.boey@malaysian-re.com.my
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